Shipping

Our Australian office and online store processes orders from the following countries: Australia, Bangladesh, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, Cook Islands, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Macau, Malaysia, Maldives, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Pakistan, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna.

Orders for all other countries should be placed with our US office or through our US website.

Shipping of back-ordered and pre-ordered items

Where an existing resource is back-ordered because we are out of stock, the item will be shipped as soon as it comes back into stock. If you have ordered other resources that are in stock, these will be shipped immediately. (Only one shipping charge will be applied.)

However, if you are pre-ordering a new book, your total order will be shipped once the pre-ordered book is in stock. If you wish to have other items shipped immediately, please place a separate order for those items.

Downloadable items

You will not be charged shipping costs where you only order downloadable electronic items, e.g. ebooks, MP3s, PDFs. However these items are included with your order value for the calculation of shipping charges when there are also physical products in your cart (due to a bug in the Shopify platform which we can't resolve ourselves but have reported and hope will be fixed). You may prefer to order your downloadable items separately.

Within Australia

Our parcel pick up by Australia Post happens around 11am each day. Most orders received before 11am are sent that day if in stock, but if you must have the order sent ‘same day’, please select the express post shipping option or give us a call.

Postage and handling charges within Australia are based on the order value (before applying any discount coupons) and are as follows:

Order value

Standard Post

Express Post*

up to $AU 30.00

$AU 5.95

$AU 11.95

$AU 30.01 - $74.99

$AU 9.95

$AU 14.95

$AU 75.00 +

$AU 9.95

Please call or email

* Subject to service availability and parcel size

Parcel tracking (Australia only): Both standard and express post parcels are sent using Australia Post and include tracking. You will be sent an email with the tracking details once your order has shipped.

Overseas

The Australian store accepts orders for delivery to the Asia/Pacific Region only (including New Zealand and the complete list of countries above). Orders for delivery to other parts of the world should be placed in our US online store.

Our standard method of delivery is via Australia Post International Mail, and the rates are set out in the table below. Rates are based on the order value (before applying any discount coupons). International parcels are not tracked by the postal service. We can tell you when we lodged the parcel, and roughly when it should arrive according to Australia Post's guidelines, but we can't know where your parcel currently is.

Please be aware that your order may be subject to customs duties/charges in your own country, sometimes depending on the total cost of the order. Please check what rules may apply to you through your own local customs agency.

Order value

New Zealand

Asia/Pacific*

up to $AU 36.00

$AU 8.80

$AU 8.80

$AU 36.01 - $100.00

$AU 12.00

$AU 20.00

$AU 100.01 - $150.00

$AU 18.75

$AU 31.25

$AU 150.01 - $200.00

$AU 26.25

$AU 43.75

$AU 200.01 - $250.00

$AU 33.7

$AU 56.25

$AU 250.01 - $300.00

$AU 41.25

$AU 68.75

$AU 300.01 - $350.00

$AU 48.75

$AU 81.25

$AU 350.01 - $400.00

$AU 56.25

$AU 93.75

$AU 400.01 - $450.00

$AU 63.75

$AU 106.25

$AU 450.01 - $500.00

$AU 71.25

$AU 118.75

$AU 500.01 +

Please email us

Please email us

* See list of countries at the top of this page.