Shipping
Our mail is collected at midday, so if your order is placed by 11am it will usually be sent out that same day (sale periods excepted).
Where we send to
Our Australian office and online store processes orders from the following countries: Australia, Bangladesh, Bhutan, Brunei, Cambodia, China, Christmas Island, Cocos Islands, Cook Islands, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Macau, Malaysia, Maldives, Nauru, Nepal, New Caledonia, New Zealand, Niue, Norfolk Island, Pakistan, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tokelau, Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna.
If you are ordering internationally, you can check the current delivery times at Australia Post.
Orders for all other countries should be placed with our US office or through our US website.
Christmas cut-off dates
Following information from Australia Post, please place Christmas orders before the following dates to receive your order in time:
- Express post to NSW, ACT, VIC, QLD, SA: 22 December
- Standard post to NSW, ACT, VIC, QLD, SA: 19 December
- Express post to metro NT, TAS, WA: 19 December
- Standard post to Tasmania: 18 December
- Standard post to WA: 17 December
- Standard post to NT: 12 December
- Standard post to Hong Kong, Japan, Malaysia, Singapore, Thailand: 5 December
- Standard post to New Zealand: 4 December
If you are ordering to somewhere not covered on the above list, please check the Australia Post website. Note that our mail is collected at midday, so an order must be placed early enough for it to be packed and ready by then.
Shipping of back-ordered and pre-ordered items
Where an existing resource is back-ordered because we are out of stock, the item will be shipped as soon as it comes back into stock. If you have ordered other resources that are in stock, these will be shipped immediately. (Only one shipping charge will be applied.)
However, if you are pre-ordering a new book, your total order will be shipped once the pre-ordered book is in stock. If you wish to have other items shipped immediately, please place a separate order for those items.
Downloadable items
You will not be charged shipping costs where you only order downloadable electronic items, e.g. ebooks, MP3s, PDFs. However these items are included with your order value for the calculation of shipping charges when there are also physical products in your cart (due to a bug in the Shopify platform which we can't resolve ourselves but have reported and hope will be fixed). You may prefer to order your downloadable items separately.
Within Australia
Our parcel pick up by Australia Post happens around 11am each day. Most orders received before 11am are sent that day if in stock, but if you must have the order sent ‘same day’, please select the express post shipping option or give us a call.
Postage and handling charges within Australia are based on the order value (before applying any discount coupons) and are as follows:
|
Order value |
Standard Post |
Express Post* |
|
up to $AU 45.00 |
$AU 6.95 |
$AU 14.95 |
|
$AU 45.01 - $74.99 |
$AU 10.95 |
$AU 14.95 |
|
$AU 75.00 + |
$AU 10.95 |
Please call or email |
* Subject to service availability and parcel size. Please note: due to factors related to the pandemic, Australia Post is not currently guaranteeing next day delivery on Express Post.
Parcel tracking (Australia only): Both standard and express post parcels are sent using Australia Post and include tracking. You will be sent an email with the tracking details once your order has shipped.
Overseas
The Australian store accepts orders for delivery to the Asia/Pacific Region only (including New Zealand and the complete list of countries above). Orders for delivery to other parts of the world should be placed in our US online store.
Our standard method of delivery is via Australia Post International Mail, and the rates are set out in the table below. Rates are based on the order value (before applying any discount coupons). International parcels are not tracked by the postal service. We can tell you when we lodged the parcel, and roughly when it should arrive according to Australia Post's guidelines, but we can't know where your parcel currently is.
Please be aware that your order may be subject to customs duties/charges in your own country, sometimes depending on the total cost of the order. Please check what rules may apply to you through your own local customs agency.
You may want to check the latest international service updates before placing your order.
|
Order value |
New Zealand |
Asia/Pacific* |
|
up to $AU 36.00 |
$AU 8.80 |
$AU 8.80 |
|
$AU 36.01 - $100.00 |
$AU 12.00 |
$AU 20.00 |
|
$AU 100.01 - $150.00 |
$AU 18.75 |
$AU 31.25 |
|
$AU 150.01 - $200.00 |
$AU 26.25 |
$AU 43.75 |
|
$AU 200.01 - $250.00 |
$AU 33.7 |
$AU 56.25 |
|
$AU 250.01 - $300.00 |
$AU 41.25 |
$AU 68.75 |
|
$AU 300.01 - $350.00 |
$AU 48.75 |
$AU 81.25 |
|
$AU 350.01 - $400.00 |
$AU 56.25 |
$AU 93.75 |
|
$AU 400.01 - $450.00 |
$AU 63.75 |
$AU 106.25 |
|
$AU 450.01 - $500.00 |
$AU 71.25 |
$AU 118.75 |
|
$AU 500.01 + |
Please email us |
Please email us |
* See list of countries at the top of this page.